Exchange Policy:

If any products arrive damaged, broken or part of order is missing, customer must notify the Hemp Trailz within 3 days of delivery via email at

Return Policy:

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.

Hemp Trailz will refund 100% of the purchase price, plus applicable tax, less shipping, on unopened items purchased within 15 days.

Prior to returning items, customer must contact us at to receive a return authorization code. Items returned without expressed written authorization from Hemp Trailz will NOT be refunded. However, when an authorized return item is received, you will be notified and the refund will be issued.

Processing a return may take up to 7-10 days. Please contact Hemp Trailz if your return has not appeared within that time frame.